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Can't See Membership Status / Can't Use Premium Features After Purchase ​

Quick Answer ​

Problem: Purchased premium features but can't access them, or membership status not showing.

Solution: Restore your purchase

How to restore:

  1. Open Audio Jam
  2. Go to Settings or Profile
  3. Find "Restore Purchases" button
  4. Tap and wait for confirmation
  5. Premium features should activate

If that doesn't work: See troubleshooting steps below.

How to Restore Purchases ​

Step 1: Open Settings ​

Location varies by app version:

  • Tap Settings icon (gear icon)
  • Or tap Profile icon
  • Or tap Menu → Settings

Step 2: Find Restore Purchases ​

Look for:

  • "Restore Purchases" button
  • Usually in Account or Subscription section
  • May be labeled "Restore" or "Restore Purchase"

Step 3: Tap Restore Purchases ​

  1. Tap "Restore Purchases"
  2. May need to sign in with Apple ID
  3. Wait for process to complete (5-30 seconds)
  4. Confirmation message should appear

Step 4: Verify Restoration ​

Check that:

  • Premium features are now unlocked
  • Membership status shows correctly
  • No ads (if premium removes ads)
  • All purchased features accessible

Why This Happens ​

Common Causes ​

1. New Device or Reinstall

  • Installed app on new device
  • Reinstalled app
  • Purchases need to be restored

2. App Update

  • Sometimes updates reset purchase status
  • Temporary sync issue
  • Easy fix with restore

3. Apple ID Issues

  • Signed in with different Apple ID
  • Apple ID changed
  • Subscription tied to specific Apple ID

4. Sync Delay

  • Purchase not synced yet
  • Network issue during purchase
  • Temporary server issue

Troubleshooting ​

If Restore Doesn't Work ​

Try these steps in order:

Step 1: Verify Purchase Was Completed ​

Check purchase history:

  1. Open App Store
  2. Tap profile icon (top-right)
  3. Tap "Purchased" or "Purchase History"
  4. Search for "Audio Jam"
  5. Verify purchase is listed

If not listed:

  • Purchase may not have completed
  • Check payment method
  • Try purchasing again

Step 2: Check Apple ID ​

Ensure correct Apple ID:

  1. Settings → [Your Name] at top
  2. Verify this is the Apple ID used for purchase
  3. If different, sign out and sign in with correct Apple ID
  4. Try restore purchases again

Important: Purchases are tied to specific Apple ID

Step 3: Check Internet Connection ​

Restore requires internet:

  1. Connect to Wi-Fi or cellular
  2. Ensure stable connection
  3. Try restore purchases again

Step 4: Restart App ​

Complete restart:

  1. Close Audio Jam completely (swipe up in app switcher)
  2. Wait 10 seconds
  3. Reopen Audio Jam
  4. Try restore purchases again

Step 5: Restart Device ​

Full device restart:

  1. Turn off iPhone/iPad
  2. Wait 30 seconds
  3. Turn back on
  4. Open Audio Jam
  5. Try restore purchases again

Step 6: Check for App Updates ​

Update to latest version:

  1. Open App Store
  2. Search "Audio Jam"
  3. If update available, tap "Update"
  4. After updating, try restore purchases

Step 7: Sign Out and Back In to Apple ID ​

Refresh Apple ID connection:

  1. Settings → [Your Name]
  2. Scroll down → "Sign Out"
  3. Sign back in
  4. Open Audio Jam
  5. Try restore purchases

Warning: Make sure you know your Apple ID password before signing out!

Step 8: Contact Support ​

If nothing works:

  1. Open Audio Jam
  2. Settings → Help & Support → Contact Support
  3. Or email: support@audiojam.app

Include this information:

  • Device model (e.g., iPhone 14 Pro)
  • iOS version (Settings → General → About)
  • App version (in app settings)
  • Purchase receipt or transaction ID
  • Screenshots of issue

Subscription vs. One-Time Purchase ​

One-Time Purchase ​

Characteristics:

  • Pay once, own forever
  • Tied to Apple ID
  • Works on all devices with same Apple ID
  • Restore purchases on new devices

If you made one-time purchase:

  • Should restore immediately
  • No expiration
  • Permanent access

Subscription ​

Characteristics:

  • Monthly or yearly payment
  • Auto-renews unless cancelled
  • Tied to Apple ID
  • Active as long as subscription is paid

If you have subscription:

  • Check subscription status in Settings
  • Verify subscription is active
  • Check payment method is valid
  • Renewal may have failed

Check Subscription Status ​

On iPhone/iPad ​

Method 1: Settings

  1. Settings → [Your Name]
  2. Tap "Subscriptions"
  3. Find Audio Jam
  4. Check status: Active, Expired, or Cancelled

Method 2: App Store

  1. Open App Store
  2. Tap profile icon (top-right)
  3. Tap "Subscriptions"
  4. Find Audio Jam
  5. Check status and renewal date

Subscription Status Meanings ​

Active:

  • ✅ Subscription is working
  • Premium features should be accessible
  • If not, try restore purchases

Expired:

  • ❌ Subscription ended
  • Need to renew to access premium features
  • Can resubscribe in app or App Store

Cancelled:

  • ⚠️ Subscription won't auto-renew
  • Still active until current period ends
  • Can resubscribe anytime

Payment Issues ​

If Payment Failed ​

Check:

  1. Settings → [Your Name] → Payment & Shipping
  2. Verify payment method is valid
  3. Check card hasn't expired
  4. Ensure sufficient funds

Update payment method:

  1. Add new payment method
  2. Remove old/expired method
  3. Try purchase/subscription again

Pending Charges ​

If purchase is pending:

  • May take 24-48 hours to process
  • Check back later
  • Don't purchase again (may charge twice)

Family Sharing ​

If Using Family Sharing ​

Note: Not all app purchases support Family Sharing

Check if Audio Jam supports Family Sharing:

  • App Store → Audio Jam → "Supports Family Sharing"
  • If yes, family members can use purchase
  • If no, each person needs individual purchase

To use with Family Sharing:

  1. Organizer makes purchase
  2. Family members open Audio Jam
  3. Tap "Restore Purchases"
  4. Should activate if supported

Multiple Devices ​

Using on Multiple Devices ​

Same Apple ID:

  • ✅ Purchase works on all devices
  • Use "Restore Purchases" on each device
  • No additional payment needed

Different Apple IDs:

  • ❌ Purchase doesn't transfer
  • Each Apple ID needs separate purchase
  • Purchases are tied to Apple ID, not device

Refund Requests ​

If You Need a Refund ​

When to request:

  • Accidental purchase
  • Feature doesn't work as expected
  • Charged incorrectly

How to request:

  1. Go to reportaproblem.apple.com
  2. Sign in with Apple ID
  3. Find Audio Jam purchase
  4. Select reason for refund
  5. Submit request

Or:

  1. Open purchase receipt email
  2. Tap "Report a Problem"
  3. Follow prompts

Note: Refunds are handled by Apple, not Audio Jam. Response typically within 48 hours.

Prevention Tips ​

✅ Keep Same Apple ID ​

  • Don't change Apple ID frequently
  • Purchases tied to Apple ID
  • Changing ID loses access to purchases

✅ Enable Automatic Updates ​

  • Settings → App Store → App Updates → ON
  • Keeps app current
  • Reduces sync issues

✅ Stay Connected ​

  • Keep device connected to internet
  • Allows purchase verification
  • Syncs subscription status

✅ Save Purchase Receipts ​

  • Keep purchase confirmation emails
  • Helpful for support requests
  • Proof of purchase if issues arise

Frequently Asked Questions ​

Q: I purchased but still see ads/locked features. What do I do? A: Tap "Restore Purchases" in Settings. If that doesn't work, follow troubleshooting steps above.

Q: Do I need to purchase again on my iPad if I bought on iPhone? A: No! Use same Apple ID and tap "Restore Purchases" on iPad.

Q: I reinstalled the app and lost my premium features. Help! A: Normal! Just tap "Restore Purchases" to get them back.

Q: How long does restore take? A: Usually 5-30 seconds. Requires internet connection.

Q: Will I be charged again when I restore? A: No! Restore is free and just reconnects your existing purchase.

Q: I'm using a different Apple ID now. Can I transfer my purchase? A: No, purchases are permanently tied to the Apple ID used for purchase.

Q: My subscription shows active but features are locked. Why? A: Try "Restore Purchases." If that doesn't work, contact support.

Q: Can I share my purchase with family? A: Only if Audio Jam supports Family Sharing. Check App Store listing.

Q: I got a new phone. How do I get my premium features? A: Sign in with same Apple ID, open Audio Jam, tap "Restore Purchases."

Q: The restore button isn't working. What now? A: Check internet connection, restart app, restart device. If still not working, contact support.

Q: How do I cancel my subscription? A: Settings → [Your Name] → Subscriptions → Audio Jam → Cancel Subscription.

Q: Will I lose my songs if I restore purchases? A: No! Your songs and data are safe. Restore only affects premium access.